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Pierre et Vacances Reviews
Claude067
3 Contributions
0
Superb ski chalet
Superb self catering ski chalet L’Hevana; great facilities, superb location in centre of Meribel, short walk to ski lifts, helpful staff, convenient private parking and real style.
Written 23 January 2023
Would Recommend
Harvey739
4 Contributions
0
Awful
Awful. No-one answers messages on social media. Have been waiting 3 months for a refund. Have phoned customer service 15+ times. Apparently it is on its way but then today I get another email (about the 5th) asking for my bank details!! No-one replies to emails when I query why they're asking for bank details again. Refund desk don't speak English.
Written 01 March 2022
Katherine566
3 Contributions
1
Terrible customer service and they don't keep their promise
If there is a zero star to provide, then I will, but the lowest is one. I was booking my holiday with Pierre et Vacances to go to Pont Royal. The holiday was showing as 50% off. I went through all my contact details, took a snap shot of the holiday showing my days and the total cost. In the meantime, my computer crashed, so I couldn't carry on. I logged back in again and because it went past midnight, the holiday went back to the normal price without discount. I, however, had a snap shot of the discounted price showing the correct dates.
I phoned Pierre & Vacances customer services, and they were the most unhelpful. I said if I can speak to a manager and they just said 'NO'. I asked why and said, 'Because you cannot'. Then I asked whether I can have an email address to send a copy of my print screen so that I can benefit from the 'PRICE GUARANTEE' as said in their website (that if I see it lower or the price changes, then if I can provide a copy of the print screen they will give you the price advertised'. ) After half hour on the phone, they given me an email address.
I haven't received a reply from them, even though I asked that I need to book urgently. I now had to book another holiday with a different site.
I am unhappy because I know that the parks are lovely, but if the customer services are terrible, it will make it no better than a shanty town in india.
I would seriously ask Pierre and Vacances to re-consider their way of dealing with customers. If a customer would like to speak with a manger because of a valid reason, then this should be allowed. After all, managers are employees aswell who their job is to help customers when the advisors have no power or further knowledge about a specific subject matter.
Dissapointing.
I phoned Pierre & Vacances customer services, and they were the most unhelpful. I said if I can speak to a manager and they just said 'NO'. I asked why and said, 'Because you cannot'. Then I asked whether I can have an email address to send a copy of my print screen so that I can benefit from the 'PRICE GUARANTEE' as said in their website (that if I see it lower or the price changes, then if I can provide a copy of the print screen they will give you the price advertised'. ) After half hour on the phone, they given me an email address.
I haven't received a reply from them, even though I asked that I need to book urgently. I now had to book another holiday with a different site.
I am unhappy because I know that the parks are lovely, but if the customer services are terrible, it will make it no better than a shanty town in india.
I would seriously ask Pierre and Vacances to re-consider their way of dealing with customers. If a customer would like to speak with a manger because of a valid reason, then this should be allowed. After all, managers are employees aswell who their job is to help customers when the advisors have no power or further knowledge about a specific subject matter.
Dissapointing.
Written 26 March 2015
